About ORDER INFORMATON

1. Is thejoydoll.com legitimate and trustworthy?

Yes, absolutely. Thejoydoll.com is a legitimate website and an authorized retailer selling only genuine sex dolls. No counterfeit or inferior dolls here. Thejoydoll.com is authorized by over many leading brands/ manufacturers.

2. Why consider Thejoydoll sex dolls?

Thejoydoll.com stands as an international and highly professional vendor in the realm of adult dolls. We hold the official authorization for TPE/Silicone sex dolls and have established collaborations with numerous renowned brand sex doll manufacturers, such as WM, IRONTECH, AiMi, Real Lady, and others.

When you make a purchase of branded sex dolls on Thejoydoll.com, you can be assured that they are 100% genuine. We possess authorization certificates from the official manufacturers. In cases where some manufacturers don't issue certificates, you can still trace your orders back to the original manufacturers. There is absolutely no counterfeiting here. So, if you are seeking a truly authentic sex doll, you have landed at the perfect destination.

Our objective at Thejoydoll.com is to offer you an unrivaled online sex doll shopping experience. We achieve this by presenting high-quality yet reasonably priced sex dolls, accompanied by outstanding customer service. As the premier online sex doll site globally, we feature a vast array of dolls to cater to the diverse preferences of our contemporary customers. All of the exquisitely lifelike sex dolls we sell are crafted from medical-grade TPE or Silicone materials. Moreover, we provide customization alternatives for any of your desired real dolls, allowing you to bring your sexual fantasies to life.

Indulge in the exploration of our top-notch collections and relish the experience!

 

 

3. Are sex dolls legal and could they pass customs?

Yes, adult-looking dolls are indeed legal in every Western country. Apart from the Middle East and Islamic regions, it is legal to purchase and own sex dolls in most countries. You can have complete peace of mind when purchasing from Thejoydoll.com as all the sex dolls available here are legitimate. We take pride in offering only genuine products that meet all the necessary legal requirements. So, go ahead and make your purchase with full confidence.

 

4. How do I choose your favorite sex doll?

When you choose your favorite doll, you should carefully consider the following factors: material(silicone or TPE),body type and appearance,function(articulation and some other features),storage and maintenance.

 

5. How do I place an order?

First,take a look through our wide range of dolls and pick the one that suits you best.
Read the detailed description carefully.
After that, choose from the available custom options to enhance the doll and make it even more remarkable.
At last, once you've added your desired custom options, click on the 'Add to Cart' button. Then proceed to 'View Cart' and finally click 'Check Out'.

 

6. Could I get freebies or some accessories?

When you purchase a sex doll from Thejoydoll.com, we offer some free items, including an instruction manual to guide you, a wig and a comb to style the doll, a vaginal irrigator, and also a soft blanket.

 

About SHIPPING INFORMATION

1. What shipping company do you cooperate?

We have established partnerships with UPS and FedEx in order to speed up shipping and guarantee a safe and timely delivery.

 

2. Which countries are you based in and where do we ship to and which countries we cannot ship?

 

Our office is located in China. All orders are dispatched from China. US and EU orders are directly shipped from manufactures.

 

3. How long does it take to receive my sex doll?

Upon completion of payment, we start to produce your doll within 24 hours. The doll will be prepared for shipment within 7 to 14 days, and the delivery usually takes 7 to 12 business days. Customized dolls might require up to a month for production, depending on the specific options you select. Generally, most dolls reach you around 2 to 3 weeks after you place the order.

 

4. Can I track my order status at any time?

Yes, we will send you a tracking number through email or Whatsapp when your doll is shipped.

 

5. Why can’t I have my sex doll delivered sooner?

The dolls are crafted based on individual orders and are meticulously hand-finished. It will take more time and careful attention to produce and maintain. But the waiting process is worthy.

 

ABOUT AFTER-SALE SERVICE

1. Could I get a refund if not satisfied with my purchase?

Customer service is of the utmost importance to us. In contrast to other suppliers, if there is any defect with your doll when you receive it, simply get in touch with us within 24 hours. Provided the doll has not been used, we will either repair or replace it according to the severity of the defect.

All of our dolls undergo a rigorous quality control process to minimize such occurrences, although they do still crop up on occasion.
Anyway, please contact our service team immediately when you are not satisfied with our doll. We will help you to address your concern.

2. Can I return my doll if I am not satisfied ?

Customer service holds great significance for us. If your doll has any flaws upon receipt and has not been used at all, we can arrange for the doll to be returned, provided that you inform us within 24 hours of receiving it. Nevertheless, please note that we do not bear the costs of the return shipping.

ABOUT PAYMENT INFORMAITON

1. How can I pay?

The joydoll.com offers various payment options for your security: PayPal ,Credit cards or other payment methods provided on our website.

 

2. Can I use coupon &promo code?

Yes, indeed you can! Whenever we have promotion or sales, you can utilize this advertising code for your order. Please type it in manually or copy and paste it directly into the coupon code box. After that, simply click the 'Apply coupon' button, and the total amount in your cart will be recalculated accordingly.

 

3. Can I change or cancel my order?

Yes,you can cancel your order. Please send your cancellation request to our email or whatsapp without delay. The following cancellation and restocking fee rates will be applicable depending on the time when you inform us of this request:
If you notify us within 4 hours, you will be eligible to receive a 93% refund.
If you notify us within 24 hours, you will receive an 80% refund.
Please note: It is not possible to cancel an order for a 'custom' doll at any time. We are unable to provide you with a refund for a doll that has been manufactured according to your specific requirements.

 

4. If I don’t have enough money, how can I get a sex doll?

If you don't have enough money, you can purchase the goods by paying in installments with a credit card.Buy Now Pay Later is a good choice for our customers.

ABOUT OUR DOLLS

1. What types of sex dolls can you offer?

Silicone and TPE are two most common sex dolls.

2. What is the difference between TPE and Silicone?

Silicone and TPE are the most prevalent materials utilized in the production of sex dolls, and both touches comfortable and realistic
Silicone dolls are more durable and resistant to wear and tear. They are easier and more convenient to clean and keep fresh. Silicone dolls are likely to be more realistic in appearance and touch, because the material is similar to lifelike human skin. They can be heated for much longer,we can provide heat systems for our silicone dolls.

 

3. What is the difference between hollow breasts and solid breasts?

Hollow breasts are, as the name implies, not filled with a solid material throughout. They are usually lighter in weight. This can make the doll's upper body feel less heavy, which might be an advantage in terms of handling and positioning the doll. For example, if you need to move the doll around or change its pose, the lighter breast structure can make it a bit easier.

The shape of hollow breasts may have a more natural "give" or softness. They can compress more easily, similar to the way real breasts might when pressure is applied, such as during hugging or other forms of physical contact.

Solid - breasted dolls have breasts that are filled with a more solid material. They tend to have a more defined and firm shape. The solid material provides a more consistent and stable breast shape, which can give the appearance of perkier breasts.

These breasts may feel more substantial and can hold their shape better, even under different postures or handling. For instance, if the doll is placed in a sitting position, solid breasts are less likely to lose their shape compared to hollow breasts.

 

4. What is the difference between the removable vagina and built-in/fixed vagina?

The built-in or fixed vagina is integrated into the doll's body, like a real woman, which is not detachable.

The removable vagina comes with a vaginal insert in the form of a sleeve, which can be conveniently inserted into or removed from the doll's private area.
So, which one is better? Well, both options have their own merits and drawbacks.

The fixed vagina provides a more lifelike experience during use, while the removable vagina is more convenient for cleaning and replacement. You might be able to make a decision according to your requirements and preference.

 

5. What does ‘standing option’ mean? What’s the difference between ‘standing option’ and ‘non-standing option’?

Most TPE dolls come with an option known as "standing foot." This involves three screws that extend from the footplate through the sole of the feet. These screws are quite conspicuous and are intended to serve as hardpoint reinforcements.

Their purpose is to prevent the standing weight from crushing, cutting, or otherwise harming the delicate skin. However, because the screws protrude from the skin, the areas around them are susceptible to severe localized skin tears.

To sum it up, it is never advisable to depend on the doll to stand and bear its own weight. Always employ some form of support to distribute the weight and ensure stability. Another option is to use a specialized doll or mannequin fixture or stand. I understand that this might detract from the fantasy you might have, but this is the current reality of these dolls, whether they are made of TPE or silicone.

ABOUT CARING DOLLS

1. How to store a sex doll?

The sex doll ought to be stored either lying on its back upon a soft surface or in an upright position (yet not standing on its feet). It should has a neutral position, roughly the same as how it was placed in the box. It should typically lay on a bed or in the original box it arrived in. If it has a hook for the neck thread, it can also be hung in a closet. For more information, refer to this source.

 

2. How to clean my sex doll?

To avoid bacterial accumulation, we recommend a thorough and complete clean every 14 days. Please modify timely according to your use frequency.